Delivery and Returns

If you are only buying a small item and wish to have this sent via royal mail recorded post please contact us in advance of purchase.

We do not despatch goods without a proof of delivery mechanism. (signature on arrival).

We deliver all goods wherever possible  via next day courier for your convenience.(Unless you request otherwise, as mentioned above or we are out of stock).

Our standard charge for this is £11.99

This applies to all order taken on Monday to Thursday BEFORE 2.00 PM GMT.

Orders taken on Friday BEFORE 2.00 PM GMT will be delivered the following Monday.

Please note that you should NEVER sign for goods that appear to be damaged or tampered with in any way. In these instances you have the right to refuse delivery and should do so, as we are unable to file a claim for damaged goods in transit once you have signed for them or consequently compensate you for your loss. Whilst we try our absolute best to make sure your goods are with you next day problems sometimes occur that are beyond our reasonable control. This can sometimes (though it is rare) lead to slight delays in delivery time. We apologise for this in advance if this is the case, but we use couriers under contract and therefore have limited control once the goods have left our premises. As mentioned above these cases are rare, our couriers are generally very good, but like all things in life, on occasions, things go wrong.

PLEASE NOT THAT WE WILL NOT ACKNOWLEDGE RETURNED GOODS THAT HAVE BEEN DAMAGED IN TRANSIT UNLESS YOU HAVE REFUSED DELIVERY OF THE ITEM AND SIGNED THE COURIER OR POST OFFICE COUNTERFOIL AS EITHER REFUSED PACKAGE DAMAGED OR REFUSED AND UNEXAMINED.

As mentioned above: once you have signed for the item you waive both your and our right to make a damaged in transit claim against the courier company, this is standard practice.


Returns Policy

If you need to return goods for any reason you must do so within 5 working days from the date of delivery.

If you have ordered in error and are returning the goods for purely that reason we reserve the right to charge a re stocking fee which is 30% of the total value of goods returned. We prefer not to charge you and the charge is implemented at our discretion, but on occasions this is necessary to protect us from financial loss, this procedure is industry standard practice.

If you are returning ALL goods made in any single transaction we will refund you minus the packaging, online transaction fees and carriage costs by default (for orders in error), the above mentioned discretionary re stocking charge may be applied as well.

The goods must be returned to our premises, the cost of carriage for any return is purely your responsibility you should not send goods back without a signature recognition mechanism in place. The box must contain a copy of the original invoice or a mention of the original order number.

Faulty goods will be replaced but you must allow 15 working days for testing at our end.

PLEASE NOT THAT WE WILL NOT ACKNOWLEDGE RETURNED GOODS THAT HAVE BEEN DAMAGED IN TRANSIT UNLESS YOU HAVE REFUSED DELIVERY OF THE ITEM AND SIGNED THE COURIER OR POST OFFICE COUNTERFOIL AS EITHER REFUSED PACKAGE DAMAGED OR REFUSED AND UNEXAMINED.

Once you have signed for the item you waive both your and our right to make a damaged in transit claim against the courier company, this is standard industry practice.